FAQs

We apologize that your favorite product is currently unavailable.To stay informed about its availability and upcoming shipment dates, we recommend subscribing to our newsletter or contacting us at hello@kkuso.com.au.

Absolutely! Get your no-cost fabric samples here and uncover the perfect fit for your living space.

Our fabrics are technically washable, but we discourage this approach as it involves a complicated disassembly process.Please visit our assmbly&care here for more information.

For the best comfort, blend KKUSO's natural latex foam with beans in your beanbag. Check the product page for recommended filling amounts. Work in a clear, dry space with ample room to move. Connect the transfer bag to the beanbag cover's opening, then pour the filling in slowly, blending latex forms and beans. Shake the transfer bag, pour into the cover, and zip it up for a cozy finish.

Certainly! This option comes with a premium bean bag cover and a transfer bag. Purchase your beans separately from retailers like Kmart or Big W, at approximately $11 per 100 liters.

Of course you can.We highly recommend a combination of foam and beans for the ultimate seating experience. This option includes the perfect amount of KKUSO Premium Foam Filling, consisting of shredded foam and natural latex, designed to blend seamlessly with beans for unparalleled comfort and support.

Absolutely!Our 'Filled Beanbag' comes already packed with a blend of beans and KKUSO Premium Foam Filling, which includes shredded foam and natural latex, delivering a luxurious lounging experience. Choose this option for the ultimate in comfort and convenience.

Please check the individual product pages for specific guidelines on filling requirements for each bean bag.

If your order has not been processed yet, we are happy to assist you in making changes.

If your order has not yet been processed, we can help you update it. In some instances, this may involve canceling your original order and placing a new one.

Feel free to reach out to us directly at hello@kkuso.com.au to determine if there is still an opportunity to modify your order before processing.

Once an order has been placed and processed for dispatch, we regret that cancellation or alterations are not possible.

During busy or promotional periods, our primary focus is on swiftly fulfilling orders, which may affect our ability to accommodate last-minute changes.

If the item(s) do not meet your expectations, we encourage you to consider exchanging them for a preferred style or returning them for a refund, in accordance with our returns policy.

Our beanbags are sometime shipped in separate packages, so it's possible they may arrive at different times. If you haven't received all your packages, we kindly request your patience for a few days.

We apologize for the inconvenience caused by the damaged order. Please reach out hello@kkuso.com.au, and we will swiftly arrange a replacement for the damaged part.

When your order is shipped, we send you an email containing a tracking number. If you did not receive this email, please email hello@kkuso.com.au.

Orders are dispatched 2-3 business days of products in stock. We work with major shipping partners in Australia to bring the best experience to you. Upon placing your order, you'll receive a confirmation email once it's received by our team. When your order is ready for shipment, you'll get an email notification containing tracking information. Shipping charges are non-refundable for returns. For additional information, please refer to our Shipping&Return page.

We are based in Sydney, all orders are shipped from Sydney.

Products in stock are usually dispatched in the next 2-3 business days of purchase.

We provide complimentary shipping for all beanbag covers. Shipping fees may apply to other items. For additional information, please refer to our Shipping&Return page.

We offer 30 day risk free return, no question asked.If you are not entirely satisfied with your purchase, we’re here to help. Simply fill out the return form with your order number, name and contact details and return the product within 30 days, you will get a full refund of the product cost. Please note, KKUSO will not refund shipping costs.

For additional information, please refer to our Shipping&Return page.

We accept Paypal, Credit Card (Visa, MasterCard, American Express and Google pay) and Apple pay.